Underwriting
Through strengthening and enhancing your team’s mindset and capabilities, our multi-faceted process allows Member Service to be your best foot forward.
Leveraged correctly, your credit union’s member service will maximize and capitalize on your true lending potential by attracting and retaining new members. Our tailored approach achieves greater lending effectiveness and efficiencies by empowering and mobilizing your greatest asset, your people.
Our experts provide ongoing guidance at all levels, from your Senior Leadership and Support Management down to your frontline staff. The goal is to mitigate the inherent risk of lending, through the development and implementation of quality-driven, service-oriented lending and underwriting practices.
Strategic growth and sustainable results are equally rooted in the following areas:
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Passive app process
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Decisions in hours/days
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Approved & Unfunded
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Procrastination/ hesitation
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Acceptable service
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Stale growth
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Order taker generates a ripple
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Focused cross-selling
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Decisions in Minutes
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Capturing every opportunity
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Today’s work done today
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Exemplary service
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Increased membership
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Member service creates a wave
From
To
Our unique process focuses on the undeniable advantages of in-person meetings and one-on-one coaching sessions with staff and leadership in each of your branches. The focus of our personalized interaction is to empower your team to lead the way in loan growth by working together and identifying financial opportunities through weekly qualitative audits.
The culture shift facilitates a wide variety of strategies and components which include:
Defined Goals and Methodology
The success in achieving any goal lies in ensuring they are realistic, achievable and monitored frequently to provide course adjustments along the way. Our proven methodology instills self-confidence and growth by recognizing daily achievements.
Organizational Collaboration
Full participation, from top to bottom, enables our process to take root and successfully implement lasting change with sustainable future growth. It can be difficult to distinguish 'effective' from 'ineffective' practices without a mutual understanding which often contributes to the challenges. True resolution and growth are achieved by addressing the root cause which often stems from a limited perspective.
Member Service
Understanding credit unions were built on ‘People helping People’, our future depends on new members, not just new loans. As existing members evolve from borrowers to savers, it is crucial that your credit union brand is synonymous with impeccable service and attention to detail. An investment in changing your 'cultural perspective' results in immediate loan growth while perpetuating an increase in future membership.
Benefits to your Credit Union
